Government

Dakota has years of experience working with government agencies in the United States and around the world.

Case Study: U.N. Sanctions List Authoring and Publishing Tools Development

The United Nations sanctions list includes all individuals and entities subject to sanctions measures imposed by the Security Council. For each instance where the Security Council has decided to impose sanctions in response to a threat, a Security Council Committee manages the sanctions regime. Each sanctions committee established by the United Nations Security Council therefore publishes the names of individuals and entities listed in relation to that committee as well as information concerning the specific measures that apply to each listed name.

The U.N. publishes this list in a number of languages and to PDF and HTML outputs. To expidite the updating and rollout process, Dakota assisted the U.N. with automating their publishing environment. Dakota migrated legacy XML data to a new customized schema and then created CSS modifications to the oXygen XML Editor to support editing documents conforming to the new schema. Finally, Dakota developed XQuery modifications to the stylesheets to optimize the new schema for PDF and HTML output generation.

Case Study: U.S. Social Security Administration

The U.S. Social Security Administration (SSA) is a large government institution of nearly 60,000 employees, with a complex policy and procedure manual. The SSA developed an internal policy management system, PolicyNet, to assist with the updating and publishing of their policy manual.

Originally, the policy and procedure manual was being written and updated through a process that utilized Microsoft Word templates. With nearly 200 subject-matter experts (SMEs) contributing to the manual, the process was slow and unreliable. The SSA was looking for a solution that would dramatically increase the efficiency of the PolicyNet system, without having to train hundreds of non-technical SMEs to use a DITA CCMS.

Dakota assisted with the large-scale implementation of the web-based oXygen XML Editor component. Dakota directly interfaced the tool with the PolicyNet system, and stores all of the XML topics in a central content repository that allows users to easily access documentation on-demand. The project involved a heavy customization of oXygen to replicate the look and feel of Microsoft Word, without sacrificing the authoring and publishing power of a DITA CCMS. With the new PolicyNet tool, SMEs and technical writers can easily collaborate on the creation and updating of policy and procedures within a single document repository.

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