Ongoing Production Support

Following a system integration, Dakota offers ongoing support and maintenance to assist with issues that arise involving any component of the expanded publishing system.

  • Extensions, improvements, or enhancements to the existing system functionality,
  • Support exceeding the monthly allocation of developer resource hours,
  • Providing upgrades to existing software components,
  • Resolving technical issues related document structure or validity,
  • Supporting technical issues involving content management software,
  • Restructuring or modification of code that is functioning as expected, and
  • Providing primary support services directly to the technical writing community.

Monthly Support Services

Support Level Hours/Month Monthly Subscription Cost
Bronze 10 $2,320 USD
Silver 25 $5,800 USD
Gold 40 $9,280 USD
Platinum 100 $23,200 USD

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