Technical Documentation

Content Strategy

Success in delivering the digital experience that your users demand requires a well-designed content strategy. Dakota has developed the techniques to fully understand your challenges, and to develop a workable strategy that fits both your needs and your resources, typically with only a few days on site to meet with your staff. Dakota, working with clients of all sizes and characteristics, provides the expertise and in-the-trenches experience to help you achieve the strategic vision you need to stay ahead of the information world.

CMS Deployment

Dakota can assist with the integration of your content management system with your publishing tools. Dakota’s strategic partnerships with companies like Alfresco, SDL Knowledge Center, Componize, Altova and Siemens PLM ensure that it meets your specific documentation needs and requirements.

For customers requiring and an end-to-end publishing and content management solution, Dakota offers the DCP. The DCP is a component content management system that provides all of the capabilities needed to automate the development and delivery of high-quality technical documentation.

XML Editor Customization

Dakota has extensive experience customizing XML Editors to support the specific requirements of any technical documentation team. Dakota has a variety of strategic partnerships in place to guarantee the best solution is implemented for your environment.

Stylesheet Development

Single-sourcing greatly reduces the time needed to output content to specific formats. Whether undertaking multi-lingual translations or basic corporate publishing design, it essential to have expertise in order to avoid delaying time-to-market, production problems, and content format conflicts. Dakota’s developers build stylesheets that automatically push technical documentation to a variety of formats, including PDF, HTML, ePub, Webhelp, iOS apps, Android and more.

Training

Dakota’s workshops are led by experienced industry experts and are designed to create a relaxed environment to learn technical writing, content management and publishing concepts. Your sample documents and questions are worked into the agenda. Training can be delivered on-site, remotely, or from Dakota’s offices in Chicago.

See Training Workshops >

Staff Augmentation

For teams that need additional resources or staff augmentation, Dakota offers technical writers with decades of experience. Our writers are proficient with a number of tools including oXygen XML, XMetaL, RoboHelp, Madcap Flare, InDesign, and Microsoft Word.

Ongoing Production Support & Maintenance

Following a system integration, Dakota offers ongoing support arrangements to assist with technical issues that arise involving any component of your expanded publishing system functionality:

  • Extensions, improvements, or enhancements to the existing system functionality,
  • Support exceeding the monthly allocation of developer resource hours,
  • Providing upgrades to existing software components,
    Resolving technical issues related document structure or validity,
  • Supporting technical issues involving content management software,
  • Restructuring or modification of code that is functioning as expected, and
  • Providing primary support services directly to the technical writing community.
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