Our Services

Successfully plan, build and deploy digital communication solutions

Strategy and Roadmap

Dakota’s consultants are “do-ers” who have decades of hands-on, practical, technical experience in large-scale enterprise IT projects, and in leading the change management that makes them successful. We help our customers plan all aspects of their digital transformations and projects – skills and resources, business process, content strategy, solution architecture, technology selection, project planning, and budgeting.

Information Architecture

Effective digital experiences don’t just happen – they require thoughtful information design to make the user experience intuitive. Consider Dakota your go-to source for information architecture – whether you need product taxonomy, DITA specialization, data transformation, search curation or custom document models.

Content & Data Transformations

In today’s cloud-based world, integrating third party data is more important than ever.  Dakota helps technical publishers, healthcare payers, insurers, manufacturers, and financial institutions implement high-performance, real-time EDI, ETL, and claims processing solutions to keep their data flowing. We also provide training you need to make your teams self-sufficient, or staff aug when you need it.

Digital Analytics and Optimization

In our connected, digital world, it’s now easier to know exactly how well your content is performing – whether in websites, product catalogs or content-centric mobile apps. Dakota can show you how to get real insights into your digital performance, customer success and opportunities for improvement. Our approach to digital analytics is unique – using the analytics platforms you already own – and it will enable your business to reach its next level of growth.

Deployment & Systems Integration

Systems integration is in our DNA. Dakota began as a systems integrator, and the essential understanding gained in that role remains at our core. We have deep technical experience with leading products, and the majority of our projects involve software deployment, configuration, customization and integration. Our team can successfully complete your deployment project – whether for a software suite or a best-in-breed solution.

Content Application Development

There are times that only a custom application will do. Dakota has developed custom content applications for technical publishers, manufacturers, financial institutions, and health care organizations. Whether you need content collaboration, workflow, XML content management, product information management (PIM), knowledge management, publishing, or mobile apps, Dakota is your one-stop shop for custom application development.

Staff Augmentation

We only consider our projects successful when you are able to sustain the gain. We enable your team through end-user software training and on-going support. When hiring a full-time resource isn’t the right option, we can become a team extension through on-going support arrangements and staff augmentation.


Our workshops are led by experienced industry experts, and are designed to create a relaxed environment to learn digital and technical communication concepts. Workshops are often customized for specific customer requirements. In order to maximize relevancy, our instructors will incorporate your sample content and business processes into exercises as much as possible. Workshops can be delivered on-site or at one of our global training centers.

Learn more about Training

Ready to start your digital transformation?

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